Hi ctmars. Your Navigator is still covered under the 4 year/50,000 mile Bumper to Bumper Warranty. Make a service appointment and let Lincoln diagnose and fix it correctly.We just purchased a 2018 Navigator L Reserve. Used, 21k miles. The window sticker says it should have the illuminated Lincoln star (I believe all the reserve models are supposed to have it). Ours does not light up, and I can’t digure anything about it. Can anyone help, or offer any advice?
Just purchased 2019 Nav L Reserve and star is not working either! Did anyone get theirs fixed? Did they say what problem is?I have the same issue with my 18 Reserve. Any luck at the dealership getting it fixed?
I have to schedule bringing in my 2018 Navigator L for the same issue. Dealer said that because the 360 camera and main control is integrated into the badge, if they have to replace the badge to address the "not lighting" issue then they have to clear out the bay where they bring in the cars to lay down mats with grids all around the vehicle so that they can synchronize and be sure all the cameras are properly positioned. Obviously a big job. Not going to stop me from bringing it in but it sounds like it will take them a couple of days to get this done.It's a warranty repair. The emblem goes bad and has to be replaced.
Yep. I think they billed it out at 6-1/2 hours or so. And there isn't book time for it, so the mechanic was happy he got to bill actual time.I have to schedule bringing in my 2018 Navigator L for the same issue. Dealer said that because the 360 camera and main control is integrated into the badge, if they have to replace the badge to address the "not lighting" issue then they have to clear out the bay where they bring in the cars to lay down mats with grids all around the vehicle so that they can synchronize and be sure all the cameras are properly positioned. Obviously a big job. Not going to stop me from bringing it in but it sounds like it will take them a couple of days to get this done.
I’ve had three navigators 15, 18, 19, Lincoln is absolutely way over their head with luxury vehicles! You bring it in for and oil change and it’s 2-3 days, on freaking believable! Buy an Escalade service is a million times better service. I stuck with Lincoln because I tow a lot and it pulls unbelievably well, otherwise bye-byeWe have a 2018 Black Label and the illuminated emblem stopped working about 9 months in. Clearly a defective design. Numbers probably not enough to warrant a recall at this point, but they should stock it as they will all go out at 6-9 month mark.
Wife called about this last week and they said it’s a 3-4 day repair.
So much for being Black Label.
Lincoln should get out of the luxury models. They are just not setup to provide that level of service.
I just picked up a 2019 Reserve on Friday that my wife will be driving. I traded in a 2015 Navigator that had all kinds of problems. From malfunctioning running boards, issues with one of the turbo chargers and an extremely noisy auxiIlary fan in the summertime. I talked to a few service writers and all said that starting with the 2018 redesign a lot of quality issues were resolved. I sure hope so. If not, I agree with you that Lincoln should get out of luxury models. I drive a 2019 Lexus ES350 and I have had no issues with it whatsoever.We have a 2018 Black Label and the illuminated emblem stopped working about 9 months in. Clearly a defective design. Numbers probably not enough to warrant a recall at this point, but they should stock it as they will all go out at 6-9 month mark.
Wife called about this last week and they said it’s a 3-4 day repair.
So much for being Black Label.
Lincoln should get out of the luxury models. They are just not setup to provide that level of service.
Update - entire bumper had to be replaced and it's still at the service center over 24 hours later. WTF?I barely have 6000 miles on my 2019 Navigator Reserve L and I noticed my lighted emblem was not always on and sometimes it was blinking! It's at the dealer now and they tell me they're still looking at it. I hope I'm not going to be told I have to leave the car there for a few days.