I bought my 2013 MKZ hybrid in May, and I am having a terrible time with the volume bar on the console. I never touch the thing because I use the volume control on the steering wheel. Yet that volume bar (I'm not sure I'm calling it the right thing -- it's the thing on the console that you swipe to control the volume) controls itself. Here's what happens. I'm in the car listening to satellite radio. I'll hear a beep, and then the volume either goes all the way down (so I hear nothing), or it increases a bit. I'll hear another beep, and the volume goes up some more. Then the volume blasts -- turns on full volume. I have to hit the audio off button several times to turn it off - it's like the thing is possessed and doesn't want me to turn it off! If I mute the sound, it won't stay muted. And it's another struggle to turn the volume down with the steering wheel control. Once the audio system is off, the volume bar keeps beeping, and it flashes the light as though it is being swiped. I've taken my car to the dealer four times for this problem. The first two times they said that they couldn't duplicate the problem (it doesn't happen all of the time), so there was nothing for them to fix (great answer, huh?). The third time I insisted that they reboot the system, even though once again they couldn't duplicate the problem (I explained it in detail to them). That didn't work either. This last time I was in for the software update, and the mechanic actually did have the radio blast at him while he was working on it. Said it scared the s*** out of him! He said the software update would take care of the problem. Last night on my way home from work, though, it happened again. It was even controlling the volume on the phone when I was calling my husband to tell him that the software update didn't fix it. And it kept beeping even after I turned the car off and opened the door. I spent all last night on the computer to see if anyone else has had this problem. I discovered this forum, and thought I'd see if anyone could help. I did a search through the forum, but haven't seen this problem. Is anyone else having this problem? If so, how did you get it fixed? I didn't get a chance to call the dealer today, but I will tomorrow. I am so frustrated! I love the car, but I'm sick of having to drive for 45 minutes with no radio. I don't know if the Lemon Law applies when the radio is not usable, but this was an expensive car for me, and it ticks me off that I can't consistently use the radio (not to mention that it's dangerous when the radio turns itself on full blast without warning -- at least now I'm getting the warning beeps -- didn't always do that). Thanks for your help!!!