- Oct 12, 2011
Yes, I called the dealership, and they transferred me to the Lincoln service person, I got voicemail. I left a message but received no call back. I called again a few days later, they transferred me to the same voicemail, I did not leave a message. I called again about a week later and actually spoke to someone. He took a message and said he would stick it on the person's computer screen. Two days later, no call. I ONLY tried Concierge because I thought maybe I would get better service. I'm sure my problem is not that big of a deal compared to everyone else's problems as mine is not affecting my drivability. I think a lot of it has to do with NO LOANER cars available. But at least contact me and set up something. Thank you for your reply.
Hi timinrm. Sorry for my confusion, but WOW, your Dealership really needs to improve their system.
When I call the Service Department at my Dealership for an appointment (or any Dealership I have used in my many years of vehicle ownership), I don't need to ask for anyone else. I tell the person who answers the phone that I need a service appointment, a loaner etc., and they set up an appointment for the next available date.
So I am wondering why they are forwarding/passing messages to others (sticking them on someone's "computer screen"? lololol), instead of simply setting up an appointment? I know, rhetorical question.
And it is rare that I can't get a live person when I call the Service Department at my Dealership. The very few times I do get voicemail, I call back in a few minutes and do get a real person.
Your Dealership certainly needs to improve their system.
EDIT- Another thought: When I call my Dealership, I get automated prompts for the Sales Department, Service Department. Parts Department, Operator etc. I then choose "Service" and am transferred to a general line which any available Servie Advisor can answer (I assume through experience). Does your Dealership give you those automated prompts? I am not sure how you are proceeding, but if you get those prompts and are choosing the general operator, you may want to try the Service Department prompt instead of the operator. It may get you to a general Service number that will be picked up by someone who is available, instead of switched to an individual voice mail. Again, I'm flying blind here, so that is only a random thought which may or may not apply to your situation.
Keep us updated on this and good luck.