Tack30
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I was one of the most excited Aviator pre-order guys out there in 2019 and unfortunately my experience with TWO brand new Aviators (2020 Reserve & 2021 Reserve) have been a disaster so I wanted to share my story. Very interested to hear if anyone else has had similar experiences and what Lincoln was able to do about it.
The experience that put me over the top with my 2020 Aviator was the exploding panoramic sunroof (pictures attached). Luckily I was going about 5mph and without being struck, the sunroof combusted and it was the loudest explosion I've ever heard. Thankful my two young children weren't in the car with me. After about 6 weeks going back and forth with Lincoln they finally offered enough trade-in allowance to buy the car and get me into a comparable 2021 Aviator that "has the kinks worked out". I've been driving the 2021 Aviator Reserve now for about 3 weeks and it broke down in the middle of the road yesterday with a "Drive Control Fault" message. I'm ready to throw in the towel...
Here are other problems I've had:
The experience that put me over the top with my 2020 Aviator was the exploding panoramic sunroof (pictures attached). Luckily I was going about 5mph and without being struck, the sunroof combusted and it was the loudest explosion I've ever heard. Thankful my two young children weren't in the car with me. After about 6 weeks going back and forth with Lincoln they finally offered enough trade-in allowance to buy the car and get me into a comparable 2021 Aviator that "has the kinks worked out". I've been driving the 2021 Aviator Reserve now for about 3 weeks and it broke down in the middle of the road yesterday with a "Drive Control Fault" message. I'm ready to throw in the towel...
Here are other problems I've had:
- Twice for a bad front left speaker, which it was finally replaced (ironically the brand new Aviator loaner I was given has the same speaker problem).
- The backup camera randomly turns blue and prevents you from actually seeing what’s behind you.
- The “slow close” hood wasn’t shutting so it had to be reinstalled.
- The hood was fixed but now it shakes when I’m traveling over 60mph.
- The car alarm has been triggered 31 times while either sitting in my garage or in my office parking lot.
- I’ve taken the car in for software updates, but have yet been able to get the Phone as Key feature to function. Every time the Lincoln concierge takes me through about 10 steps and then says go to the dealer. (Which I have done without any luck)
- The 2021 Phone as Key does work fairly well but never worked with 2020