Been a while since I posted here, since I first purchased my 2020 Navigator Reserve back in July. I feel like there are likely a dozen threads here that all point to the same thing: the Lincoln soft product is a joke, despite being a nearly best in class hard product. Ford never bothered to invest in Lincoln tech, instead has tried to shove Ford Sync into what's mostly but that entirely a Ford user experience. This may not have been an issue when Lincoln was nothing more than a livery vehicle. If Lincoln is serious about getting into the luxury family SUV market, it's not going to get very far without a thorough postmortem of its tech shortcomings. I for one, will not be purchasing a second Lincoln once I can get rid of this thing. Rant over, now to specifics:
- sync update pushed overnight in my garage in August about a month into ownership
- immediately lost front driver and front passenger zone temp displays on touchscreen
- it took 4 months for anyone at Lincoln to acknowledge this was a problem, and required a dealership corrupting another lot vehicle display to prove the point by downloading the same update
- PAAK works 50% of the time. Often requiring entering my 10 digit backup safety code while stopped at a red light to get the car moving again.
- It became clear that the steering wheel controls for toggling between Sirius stations were not programmed correctly. Often times when switching between the three Sirius preset lists or from FM to Sirius, the car would mis-tune to the incorrect channel, not the one selected.
- Sirius radio data failure to display on cluster, despite FM/AM/Streaming appearing - it works on some Navigators (including my loaner last week) but not mine
- second row display constantly shows "Aquir" which is neither English nor accurate when listening to a Sirius station
- A local dealer informed me the answer to my Sirius problems was replacing the head-unit/cluster display - in doing so, they returned the vehicle to me without having finished configuration so none of the driver assistance was functional and none of the drive modes were working. The dealer also forgot to log the mileage in, so when they had to input the mileage into the new cluster, they used an old odometer reading from several months prior - seems like that in violation of some kind of federal odometer regulation. I pointed all this out to a different dealer and Lincoln Concierge, who then had to order a new display and reprogram with the actual last known mileage. I still don't have Sirius displaying correctly on the cluster, the second row display is still corrupted, and my steering wheel Sirius control doesn't work.