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Those rubber bumpers are something else. My previous focus hood was skewed after taking it in for service, and while it would latch it looked terribly uneven when viewed from straight on. I was about to take it in to get them to look at it as I thought maybe something happened while in for service and I got to playing with those rubber bumpers and you can turn them clock/counter-clockwise to raise and lower them. That's all it ended up being.
Very interesting as I've never seen these things before (I've never had to look for them)
mine too, in previous post, they had to adjust the hood... seriously.... I asked the dealer to file a complaint.. who inspected the vehicle.... etc... Had to SLAM and even at that would not latch down.. poor....