So spot on! I think part of my frustration is that Lincoln kind of sells you on the experience & the service that they provide and it just has not been what I had expected and what I paid for when we purchased this car. Again the dealer we purchased from has since closed so that’s unfortunate as they were wonderful but they were a very small dealership. The other two Lincoln dealerships that are even remotely close to me are kind of a nightmare. If I wanted a loaner vehicle I couldn’t get an appointment until the week after Christmas. And another dealer told me that I could bring the car in on November 7 but that it would have to sit there for two weeks before he could look at itI thought she said she had a Navigator.....not a Continental.
Also, I have seen several comments in posts about the warranty covering repairs. That's great from a financial perspective. The real problem is the lack of Quality Control. There are other issues that come into play, having the vehicle you bought at the dealer, not enough service service technicians and loaner vehicles at Lincoln dealers now. You have a better chance of getting a service appointment and a loan car at a Ford dealership. I quit going to the Lincoln dealer I bought my Navigator from because it took so long to get a service appointment primarily because they are short on technicians to do repairs and they are short on available loan cars. I will be upfront and admit that I made the mistake of buying a Lincoln.