2014 says "Run power active" & cuts off in middle of road


New member
This has been randomly happening for a few weeks but usually in the safety of a parking lot. The engine will cut off and the car will give a message saying "Run power active", then it will take several presses of the start/stop button to get it running again.

Today, it happened twice in a row. The first time, it cut off at a light but we were able to get it back on within a minute. Then it happened again 2 minutes later while driving and the car was still moving at 35 mph with the engine off. We were able to coast into a residential area and it took 10 minutes of trying to get the car back on.

My husband is terrified to drive it now because had this happened on the highway, it could have been deadly. Any ideas of what's going on?