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Lincoln Forum: New 2015 MKX
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Thread: New 2015 MKX

  1. #1
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    New 2015 MKX

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    Wife traded her 2011 MKX for a 2015 MKX. Took it home and put it in the garage to look it over and pair phones as well as transfer all her stuff into her new car. As i am checking it out, i notice some very poor fit and finish problems.....which makes me wonder how it was allowed to leave the plant and be shipped. I mean, it's a LINCOLN....Fords flagship.....not cheap either.....
    So, wife opens her center counsel to put stuff inside it and comes out with her hand all black. So, i try it and now my hand is all black. That fuzz in there is coming off like crazy...
    Went for the owners manual in the glove compartment and notice that the door is not fitting well at all, reach in for the manual and other stuff that is there, and my hand gets black again with fuzz...so now we have 2 compartments that shed it's liner. Sweet......
    So far, not impressed.
    Took the MKX right back to the dealer in the morning, They have to order one of the 2 moldings, which is the black one that goes from one side of the car to the other, right above the windshield where the antenna is sitting on.
    Sure, it's covered under Warr....but heck.......Not buying a new vehicle to have it fixed right away.
    If Ford wants to promote it's Lincoln lineup as being equal or better then the rest, they still have not learned anything yet and fail miserably.
    Just had to vent.......

    Edit: Forgot to mention that i couldn't remove one of the backseat headrests and turns out that the dealer can not get it out either, and they are apparently ordering a new rear backrest......Well done Oakville&Ford.....nothing but "quality".....
    Last edited by Pete@STAP; 03-08-2015 at 08:23 AM.

  2. #2
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    Ouch..........

  3. #3
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    If it's anything like my MKT, you are going to get to know your service department VERY well if you are particular like me.

    Good luck with it, hope that is all you find wrong with it.
    2013 MKT EcoBoost Elite and Tech Packages Power Vistaroof - SOLD

  4. #4
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    Update: Found that the driver door on the very bottom has bad fit (is sticking out) and is not flush with the fender and . If that is not adjusted, water and sand will probably sooner then later take the paint right off the edge of the door. It now had to go to a body shop as well, since the dealer does not have one inhouse. Might get it back by the end of the week and I am very sorry i bought this Lincoln. Definitely not not of the quality i expect.

  5. #5
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    Pete, you really need to talk to someone higher up in the Lincoln chain.

    I don't know if you'd get any satisfactory answers, but I'd have have to vent anyway. The vehicle you've described sounds like a disaster, and I don't blame you for being angry. I'm very happy with my 6-month old MKC, but throughout the ordering and delivery processes, Lincoln service was stressed to me -- over and over. They need to be called on it.

    Ask for the dealership's owner. Ask for the Lincoln area rep. No help there? Ask for the next higher up. Call the Lincoln 1-800 number and vent and rant -- tell them they're creating a public relations nightmare.

    If your MKT is as bad as it sounds, you should have been promised a new vehicle. You need to fight this, because they expect customers to slink away and go along with their little fixes. Don't let them treat you like someone who paid $500. for a 10-year old clunker.

  6. #6
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    Yup....did the 800 nr. and as usual, they are of no help, quite useless actually. They listen to you and repeatedly say "sorry" and send you back to the dealer. Well yeahhhh,,,,so am I!
    For as many vehicles as i bought from ford, i believe I'll be looking hard at German cars next time. BMW and Mercedes make some real nice quality vehicles....So does Audi.

  7. #7
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    Quote Originally Posted by adamjeeps View Post
    If it's anything like my MKT, you are going to get to know your service department VERY well if you are particular like me.

    Good luck with it, hope that is all you find wrong with it.
    Do you know that both the MKT and MKX are build at the same plant? Seems like Oakville has some serious quality control problems that aren't being addressed because of several possible reasons.
    1) Q.C. Inspectors have been pretty much done away with in Fords Assy. Plants
    2) Orderbank is high and working overtime = No time for quality and everything gets shipped..... where when orders are slow, no overtime, even Layoffs, Quality suddenly is extremely important (only temporarily though, till orders go up again)
    3) Plant Manager as well as Q.C. Manager suck at their jobs.
    4)Ford itself claims that their vehicles meet industry standards...At least according to the Ford Rep.... Oh really? I think that guy is on some mind altering pills.....

  8. #8
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    Problems since my last post: Passenger door wind noise which was supposedly fixed, but i haven't confirmed that yet. (Wife's vehicle)
    Ever since new, i heard a engine noise, (but only at first start of the day and goes away as the engine heats up) and since it's been getting a bit louder, took it in to have it looked at. The diagnosis was "it's the Injectors", which i knew was baloney. Had the Ford Rep listen to it (with me there), and he had no problem hearing the noise (not the injectors).
    Vehicle now has only 7k KM on it and the engine is being tore into as a type this. Hotline has instructed to check the valve-clearances, and if nothing wrong is found, to "digg deeper". Ask me if I'm impressed.........

  9. #9
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    Have any of you with your serious problems asked for a Lincoln concierge? I had a 2012 MKX. First year I was afraid my dealer was going to start charging me rent for their waiting room I was there so often. I don't quite remember how it came about but I think that I called the Lincoln 800 number and someone decided that I had had enough problems that it warranted a personal concierge. From then on I had only 1 person to deal with and she had connections to all the necessary Lincoln techs that she could possibly want. She became the go between for my dealer's service department and the engineers and specialists at Ford Motor Corp. By the time my 1st year was up everything was working properly. One thing that bothered me was the fact that FMC wasn't keeping the dealers informed of all of the possible problems/fixes for any given problem. I had one problem that required 3 different fixes before it worked correctly. My service department didn't know that so they were stumped. All they could do is keep having me bring the car in and see if they could find something new, which of course they couldn't.

    I have to say that you guys are scaring me. I traded my MKX for an Infiniti QX60 just under 1 year ago. I absolutely hate it. My Lincoln functioned much better and seemed to be more cutting edge than my new car. Unfortunately my Lincoln had only a rear camera and I was having trouble seeing where my car was in relationship to curbs, light posts etc. Thus the new car. The 2016 MKX is exciting. They added the 360 cameras. Now the seat can be raised higher than any other car I have ever been in, so now I can see the fenders. My dealer is quite far away, but I was looking forward to having my Lincoln back, now I wondering if I will just be jumping out of the frying pan into the fire!

  10. #10
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    They apparently took the heads off this new engine to follow up on Fords Hotline instructions to check the Valve clearances, which according to the service guy, are within specs. So, since then they checked for the noise with a stethoscope and they said it's the intake-air box valve (i think that's what they called it) and they'll order a new one in. Called me yesterday and said it was ready for pickup. I asked them if they confirmed by listening to it, that it was in fact fixed. Well, that wasn't the case, but they will do that first thing the next morning (today). Just got off the phone with them, and the noise it still there!
    Dropped the car off on July 29 and am still not driving our new vehicle. This latest Ford purchase is becoming more and more depressing. Guess I'll be calling the Lincoln 1- 800 number once again.

  11. #11
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    I had my MKZ in for an oil change recently. A few days later, "Lincoln Motor Company" called me to see if I was happy with the service. I was.

  12. #12
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    I would sure ask them for another car! I can not believe that they would pull heads on a new engine and think that is OK!

  13. #13
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    Quote Originally Posted by PDX97229 View Post
    I would sure ask them for another car! I can not believe that they would pull heads on a new engine and think that is OK!
    I first asked for my money back. Then for a new vehicle, and finally for a new engine. All a big fat NO. What they did say however, is that if i continue having problems with the engine, they will look at a Engine replacement. It's been sitting on the floor for 5 days now, waiting for a bunch of new gaskets/bolts. Wonder if they weigh the refrigerant oil before they charge the AC again. There are several factors that bother me, and properly torquing every nut and bolt during reassemble besides the engine itself. There is so much potential for problems even if the engine is in fact fixed after all this, such as leaks/noises by wrong routing of all the harnesses/hoses/cables....Not feeling good about any of this. As of yesterday 4 weeks in the shop and made 2 payments.
    The weird thing is, that the mechanic spend an hour on the phone with a Ford engineer and that guy couldn't guarantee that this head swap will even fix it.
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  14. #14
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    Pete, why can't you go over the head of the people you're dealing with?

    They should be shaking in their boots about your making this a public relations fiasco. If they're not, you need to threaten them. I'm serious. They've made your life unbearable, so it's time for you to return the favor.

    Is there a consumer affairs reporter at your local TV station? If so, get busy.

    You are getting treated like crap, and they see no urgency to resolve your problem. You need to do something to fight back, even if it means standing in front of their place of business with a poster that says you were ripped off.

  15. #15
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    Quote Originally Posted by ranger1rg View Post
    Pete, why can't you go over the head of the people you're dealing with?

    They should be shaking in their boots about your making this a public relations fiasco. If they're not, you need to threaten them. I'm serious. They've made your life unbearable, so it's time for you to return the favor.

    Is there a consumer affairs reporter at your local TV station? If so, get busy.

    You are getting treated like crap, and they see no urgency to resolve your problem. You need to do something to fight back, even if it means standing in front of their place of business with a poster that says you were ripped off.
    This is Canada and we dont have a lemon law in place as they have in the USA. A lawyer is expensive and not likely to get much done, since Ford is "willing" to take care of it.
    As of yesterday: No change, and the engine is still sitting on the floor, because they have to wait another week, week and half for some parts. Dealer mentioned to me that they are loosing money every day, by having my car just sitting on their new hoist tieing up a service bay for just about 2 weeks already. Just when you think it cant get worse, it does. I'm so sick of this vehicle and ford inability or desire to make things right, not even supplying the needed parts in a reasonable time, so they can install this junk engine back into the car. Then at least we can drive it to a GM, BMW and Mercedes dealer to get a tradein values. I'm so done with it all.....

  16. #16
    driller is offline Senior Member My Lincoln(s): 2016 Navigator, 2006 Designer Series Town Car, '98-'96-'93 Mark VIII's
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    My son and his wife recently had a Lincoln dealer buy back a used Navigator they purchased (wasn't even a CPO). This was after having to be towed after 3 or 4 trips to the service department. All in all, they were out like $200 over the course of 3-4 weeks but at least they felt relief.

    It really is more of the dealer taking ownership of the problem more than anything. They could buy the vehicle back and deal with Ford themselves if they really wanted to.

  17. #17
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    Quote Originally Posted by driller View Post

    It really is more of the dealer taking ownership of the problem more than anything. They could buy the vehicle back and deal with Ford themselves if they really wanted to.
    Although i sure wouldn't mind them buying the problem vehicle back, i cant see them doing this, because they themselves would take the loss which is really not their own fault, but Ford's itself. All dealers do, is sell and service Fords product line.

    Having said that, i should add that our dealer is working on a Vin swap, which they told us, they do very seldom. I guess they want to keep us as customers, where Ford couldn't care less apparently. This wasn't even talked about till my wife went in last thursday, seen her MKX STILL on a hoist, waiting for parts. ( Engine is out of it and they cant move the vehicle. It's been tying up a bay/hoist for 5 weeks.) If nothing becomes of this "Vin swap", we're going to trade it in. Just not sure which Make though. This is our 25th Ford and it may just be out last one. I cant deal with a company anymore that is indifferent to selling me a lemon and do next to nothing for us, besides the usual "you bought it---it's yours"

  18. #18
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    Update: I'm very happy to announce we're getting rid of this 2015 MKX. It's been in the shop several times since my last post and I just dont want to deal with it anymore. Wife wanted to go look at what BMW and Mercedes has to offer and on the way there, we stopped to get a quick quote on a 2017 Explorer Platinum. We never got to look at the German vehicles and ordered a Explorer. It better be a good problem free vehicle....

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